Refund policy
Last updated: July 10, 2026
We want you to be satisfied with your purchase from GearzoStore. You may request a return within 30 days of receiving your order.
Return eligibility
To qualify for a return, the item must be:
- Unused and in the same condition in which it was received
- Complete with all accessories, manuals, and components
- In its original packaging where reasonably possible
- Accompanied by proof of purchase or the order number
To request a return, contact us at linguaversepro@gmail.com before sending the product. Include your order number, the item you wish to return, and the reason for the return.
Do not return an item without receiving return instructions from us. Return locations can differ depending on the product and fulfillment partner. The approved return address will be provided by email.
Return shipping costs
For returns caused by a change of mind, ordering the wrong item, or another reason not related to a product defect, the customer is responsible for return shipping costs.
If the item is defective, damaged during shipping, materially different from what was ordered, or if we sent the wrong product, GearzoStore will cover the reasonable return or replacement costs.
Original shipping charges are non-refundable unless the order was defective, incorrect, or otherwise required by applicable law.
Damaged, defective, or incorrect products
Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or incorrect, contact us as soon as reasonably possible, preferably within seven days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photos or a short video showing the issue
- A photo of the shipping label and packaging, where relevant
Depending on the circumstances, we may offer a replacement, partial refund, full refund, or another appropriate solution.
Non-returnable items
The following items cannot normally be returned:
- Used personal-care or hygiene products
- Products damaged through misuse, improper installation, or normal wear
- Personalized or custom-made products
- Gift cards
- Items clearly marked as final sale
- Products returned without all essential parts or accessories
This section does not limit any mandatory consumer rights that apply in the customer’s jurisdiction.
Exchanges
The quickest way to exchange an item is to contact us. Once the return is approved, we will provide instructions. In some cases, the customer may need to return the original item and place a separate order for the replacement.
Order cancellations
Orders may be cancelled before processing or fulfillment begins. Contact us immediately at linguaversepro@gmail.com.
Once an order has been processed or shipped, it might no longer be possible to cancel it. The customer may instead request a return after delivery, subject to this policy.
Refunds
We will notify you after receiving and inspecting an approved return.
Approved refunds are issued to the original payment method. Refunds generally appear within 5–10 business days after being processed, although banks and payment providers may require additional time.
If more than 15 business days have passed since we approved your refund, contact us at linguaversepro@gmail.com.
Mandatory consumer rights
Nothing in this policy excludes or restricts rights that cannot legally be excluded under applicable consumer-protection law.
Contact
Email: linguaversepro@gmail.com
Phone: +595 972 227 120
Instagram: @gearzostore